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Cancellation & Refund Policy

Balloon Decore > Cancellation & Refund Policy

Cancellation & Refund Policy

Last Updated: 4 November 2026

At Balloon Decore, we understand that event plans may change. This Cancellation & Refund Policy explains how customers can request changes, cancellations, and refunds for balloon decoration and event decoration services.

1. Booking Request and Confirmation

Submitting a booking request through our website does not automatically confirm a booking.

Our team will contact you to discuss the event date, location, decoration setup, pricing, and other requirements.

A booking will be considered confirmed only after we communicate confirmation to you.

2. Cancellation Before Booking Confirmation

If you wish to cancel a booking request before it has been confirmed, please contact us through WhatsApp or email.

No service cancellation fee will be charged for an unconfirmed booking request.

If any payment has already been collected before confirmation, it will be reviewed and refunded where applicable, subject to applicable law and any clearly communicated payment terms.

3. Cancellation After Booking Confirmation

If you wish to cancel a confirmed booking, please contact us as soon as possible.

Your cancellation request will be reviewed based on:

  • The date and time of the cancellation request.
  • The event date.
  • Whether decoration materials have been purchased or customised.
  • Whether preparation, transportation, or installation arrangements have already started.
  • The payment and cancellation terms communicated and agreed before confirmation.

Any cancellation charge or deduction must be based on the terms disclosed to the customer before payment and must comply with applicable law.

4. Rescheduling of Events

If you wish to change your event date or time, contact us as early as possible.

We will try to accommodate the revised date, subject to availability of the decoration team, materials, and required arrangements.

Additional charges may apply if the revised requirements involve extra costs. Any such charges will be communicated before the change is accepted.

5. Refund Eligibility

Refund requests will be assessed based on the booking details, payment made, work already completed, materials purchased or customised, and the applicable terms communicated before payment.

Where a refund is approved, the eligible amount will be communicated to the customer.

Any refund will be processed through the original payment method or another mutually agreed method, subject to applicable payment rules.

6. Cancellation by Balloon Decore

If Balloon Decore is unable to provide a confirmed service for reasons within our control, we will contact the customer and discuss an appropriate resolution.

Depending on the circumstances and applicable law, this may include rescheduling or a refund of the amount paid for the service that cannot be provided.

7. Weather, Venue and Unforeseen Circumstances

Events may be affected by severe weather, venue restrictions, safety concerns, government restrictions, or other circumstances beyond reasonable control.

Please contact us as soon as possible if such circumstances affect your event.

We will discuss reasonable options, including rescheduling or other mutually agreed arrangements.

8. How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund, contact us with the following information:

  • Customer Name.
  • Booking Reference or Booking ID, if available.
  • Product or Decoration Setup Name.
  • Event Date.
  • Registered Mobile Number.
  • Reason for Cancellation or Refund Request.
  • Payment details, if applicable.

Email: zdea32@gmail.com
WhatsApp: +91 97547 08888

9. Refund Processing

Once a refund is approved, we will initiate the refund within a reasonable period and communicate the expected processing details.

The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment method.

10. Customer Support and Complaints

If you have any questions or concerns about a cancellation or refund, please contact us:

Business Name: [Enter Legal Business Name / Balloon Decore]
Website: https://balloondecore.com/
Email: zdea32@gmail.com
WhatsApp: +91 97547 08888

Grievance Email: zdea32@gmail.com

We aim to address customer concerns fairly and in accordance with applicable Indian laws.

11. Changes to This Policy

Balloon Decore may update this Cancellation & Refund Policy from time to time. The latest version will be available on this page with the updated date.